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Safety Tips: What action can employees take to de-escalate a situation with a violent customer?
Tips on Conflict De-escalation for Mental Health or Dementia Care Professionals
Gentle Response De-escalation Training - Scenario Examples
How to Diffuse a Difficult Situation - in Just Five Words
Mental Health at Work: How to De-escalate Angry Employees and Customers
"Which de-escalation techniques can staff use when faced with an agitated patient?"
Agitated Patient Scenario - Simulation Center | NCH Healthcare System
How to De-escalate a Hostile Situation
De-escalation tips from my own incident with customer service
Workplace Violence Prevention 4. How Situational Awareness and De-Escalation Keeps Your Staff Safe.
How to de-escalate someone
How Do You Manage An Employee With A Bad Attitude?